Terms of service

1. Introduction

Welcome to Twinkle by Anam! These terms of service (“Terms”) govern your use of our website located at www.twinklebyanam.com and any related services offered by us.

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy.

2. User Account

If you create an account on the Site, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

3. Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in PKR and inclusive of VAT where applicable.

4. Payments

All online payments are processed securely through a third-party payment processor. Payment information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We offer Cash on Delivery (COD) as a payment option for orders placed on our website. With COD, you can pay for your order in cash at the time of delivery.

5. Shipping and Delivery

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. Your order will be fulfilled and shipped within 05 business days. Please refer to our Shipping Policy for more information.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information about returning items purchased through our website.

7. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

8. Changes to Terms

We reserve the right to change these Terms at any time. Such modifications shall become effective immediately upon the posting thereof. You must review this agreement on a regular basis to keep yourself apprised of any changes.

9. Contact Information

Questions about the Terms of Service should be sent to us at 'twinklebyanam@gmail.com'.