Shipping policy
1. Processing Time
Orders are typically processed within 05 business days (excluding weekends and holidays) after receiving your payment. Once your order has been processed, we will send you a confirmation email with tracking information.
2. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost for your order during the checkout process before completing your purchase.
3. Shipping Methods
We offer the following shipping methods:
- Standard Shipping: 05 business days
- Expedited Shipping: 02 business days (Within Lahore)
Please note that the estimated delivery times are provided by the shipping carrier and are not guaranteed.
4. Shipping Restrictions
We currently only ship to addresses within main cities of Pakistan. We do not ship to P.O. boxes or APO/FPO addresses.
5. International Shipping
We do not offer international shipping at this time.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the tracking number provided.
7. Shipping Delays
While we strive to ensure that your order is delivered on time, there may be delays due to unforeseen circumstances such as weather, natural disasters, or other external factors. We appreciate your understanding and patience in such situations.
8. Shipping Insurance
All orders are shipped with shipping insurance to protect against loss or damage during transit. If your order arrives damaged, please contact us immediately to file a claim.
9. Returns
Please refer to our Return and Refund Policy for information about returning items purchased through our website.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact our customer service team at 'twinklybyanam@gmail.com'.